Terms of Service
Ironwood Digital LLC, a Texas company. Last updated September 4, 2026. By using this website or hiring us, you agree to these terms.
What we do
Ironwood Digital LLC provides technical services to marketing agencies. The specific work in any engagement is defined in the Client Services Agreement, which you accept at checkout. If these terms and that agreement conflict, the agreement wins for that engagement.
No promises about third-party decisions
Registration and messaging outcomes are decided by carriers, The Campaign Registry, and platform providers, not by us. We make no promise that any of them will approve anything, or act on any timeline. Our deliverable is defined work: for A2P engagements, a submission within 48 hours of complete intake and resubmission at no charge until a decision is returned.
Fees and deposits
Prices are listed on the offers page and fixed in writing before work starts. For A2P engagements, half is due when pre-qualification comes back green and the balance is due at submission. The first two founding A2P jobs are pay on approval, as described on the offers page. If a submission we pre-qualified as fixable is rejected anyway, the balance is waived.
Registry, carrier, and platform fees, such as brand registration and campaign vetting charges, are not our fees. They bill to the client's own account and are the client's responsibility, whether or not a submission is approved.
Messaging is the client's program
The client is the sender of record for any messaging program we help register. The client owns consent, opt-in and opt-out handling, and all messaging conduct. The client reviews and approves all consent language and sample messages before we submit anything. We prepare and file paperwork; we do not send messages on anyone's behalf.
If Ironwood itself ever sends SMS: by providing your mobile number and opting in, you consent to receive SMS messages from Ironwood Digital LLC regarding account notifications and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Account access
Where work requires platform access, you add a named Ironwood user scoped to the assigned sub-account, and you remove it when the work is done. We do not accept shared credentials. We are not responsible for changes made by other users of the account, before, during, or after an engagement.
Limits on liability
Our total liability for any engagement is capped at the fees you actually paid us for that engagement. We are not liable for indirect or consequential damages, including lost revenue, lost messages, or carrier penalties.
Your responsibility for your messaging
The client will defend and hold Ironwood harmless from claims arising out of the client's messaging, including claims under the TCPA and equivalent state laws. What you send, and who you send it to, is yours.
This website
The content on this site, including the rejection code index, is provided for information. It reflects published platform documentation at the time of writing and may become outdated. Acting on it is your own decision.
Law, venue, and disputes
These terms are governed by Texas law, and venue for any dispute is in Texas. Disputes under $10,000 go to small claims court or, if both sides agree, binding arbitration, before anyone files anything larger.
Changes
If these terms change, the new version is posted here with a new date and applies from that date forward. Engagements already underway stay on the terms they started with.
Questions: tyler@ironwooddigitalco.com.